Your shoes will be considered faulty if they are received damaged, or a manufacturing fault occurs within 365 days of purchase. Shoes damaged as a result of wear and tear are not considered to be faulty.

Where possible, we’re happy to repair faulty items. Alternatively, we’d love to replace them with a pair made in the same design.

Shipping Labels will be included in all shipments.

If you have any questions about our returns policy, please check email us at, info@thirtytwentyeight.com


Currently, we only ship in the U.S. using United Staes Post Office Priority Shipping. All orders are shipped  1-2 days after production is completed.


We understand that our customers may want to order other types of shoes in their skin tone and will accommodate on a case to case basis. Please inbox us at info@thirtytwentyeight.com